We are about to undertake a review of our complaints policy and procedure to ensure it is working well for all concerned. If you have any views or experience about the current system of gathering and responding to complaints we would love to hear from you. If you feel we could be better at letting tenants know about how to make complaints or what to expect, that would also be great. You can let us have your views by email (firstname.lastname@example.org), phone 525985, letter or face-to-face with a member of staff. All contributions will help us to improve our service to you.